Terms

Pawraits portraits are illustrations made by AI from the photographs you upload, in the look you choose. They are not photographs. A generative model is probabilistic: the result may not resemble you or your pet exactly, may contain mistakes, and will differ between runs. That is why previews are free, why every purchase includes 2 free re-rolls, and why the refund section below exists. Purchased portraits are delivered at 4096 px without a watermark. They carry the model provider's invisible AI marker and may include content-credential metadata saying they are AI-made; please do not remove it or present a portrait as a photograph. Looks and models change over time.

The first portrait in an order is $19 and each extra portrait in the same order is $10 (up to 6), in US dollars, paid once through Stripe; we never see your full card number. Sales tax is added at checkout where it applies, and your bank may charge its own fees if you pay in another currency. We may run promotions and change prices for future orders. Keepsakes are priced on the keepsakes page; those prices include delivery to US addresses.

You are at least 18. You took the photographs or have the right to use them. Every adult in them agreed to be made into an AI portrait; for anyone under 18 you are their parent or guardian. The pet is yours or its owner said yes. Nothing you upload is sexual, violent, hateful, deceptive, of a public figure, or otherwise illegal, and you are not trying to probe or overload the service. We screen uploads automatically and refuse ones that fail. If you break this section we may cancel the order and refuse service, and we will refund anything you paid for work we have not done.

Your photographs stay yours. You let us store and process them only to make, deliver and support your portraits and to detect abuse; that permission ends when they are deleted, which happens 30 days after upload or the moment you press "Delete my photos now". We never use them to train AI and we never sell them.

Once you have paid, the portrait is yours to use: print it, frame it, put it on a mug, share it, give it away. We will not publish your portrait anywhere without your written permission; share links and the gallery exist only when you turn them on, and you can turn them off. Watermarked previews are for your eyes and for sharing privately, not for selling.

Framed prints, blankets, mugs and ornaments are made to order for you by a print partner, who receives only the portrait file and the shipping address you enter at checkout. We deliver to US addresses only, delivery included, usually within 6 to 12 business days. Because each piece is personalised it cannot be cancelled once production has started. If yours arrives damaged or misprinted, or you simply do not love how it looks, email service@pawraits.com within 30 days of delivery with a photo. We will reprint that piece once, free, delivery included. If the reprint still is not right, or we cannot make it again, we refund what you paid for that piece. If a parcel has not arrived 30 days after you paid, tell us and we will send a new one or refund it.

If a render fails, we retry it automatically and you are not charged twice. If we cannot produce your order at all, we refund it in full without being asked. If you are charged twice for the same order, we return the duplicate as soon as we see it. Please write to us before disputing a charge with your bank: we fix almost everything within a day, and a chargeback pauses your downloads while it is looked into. Beyond these promises the service is provided as it is; our total liability for an order is the amount you paid for it, except where the law does not allow that limit.

Your previews and portraits live behind a private link that we email you. It works like a password: anyone who has it can open the page, so do not forward it unless you mean to. Your first purchase creates an account under your email address, and you can have a sign-in link sent again from the My orders page at any time. Download links work for 30 days from purchase; after that the files are deleted, so save your portrait somewhere safe.

We may update these terms. The "Last updated" date at the top changes when we do. The version that applies to your order is the one published when you paid, and we will not change the refund terms of an order after the fact.